7th May 1997
Ref. No. BM9710099-1

Mr T Ravenscroft
23 Hillside View
New Mills
High Peak
SK22 3DF

Dear Mr Ravenscroft,

Thank you for your letter concerning a pack of Willy Whales you recently purchased. We are indeed sorry that it was necessary for you to contact us and we are pleased to be given the opportunity to resolve the matter.

Willy Whales are one of the products from our fish range and as the packaging states are "crunchy golden whale shapes made from selected flaked white fish". However, if your son was expecting a turkey product, we can certainly appreciate his concern.

In the circumstances we have pleasure in enclosing our cheque for £10.00 and we feel certain you will receive every satisfaction from our products in the future.

Yours sincerely,
for BERNARD MATTHEWS FOODS LTD.

ANNE PETERS
SENIOR CONSUMER RELATIONS ASSISTANT