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Dear Mr Ravenscroft
We were sorry to learn that you are unhappy with our
original response to your complaint about a lack of "Fat Controllers" in a tin
of Thomas the Tank Engine and Friends Pasta Shapes.
We note that you were unhappy with our reimbursement.
However it is our policy to ensure that all our consumers are refunded for any
product which they feel does not meet their expectations. Our vouchers were
intended to reflect this and we are sorry you chose not to accept them.
Yours sincerely,
CONSUMER CONTACT MANAGER |