Dear Mr Ravenscroft

We were sorry to learn that you are unhappy with our original response to your complaint about a lack of "Fat Controllers" in a tin of Thomas the Tank Engine and Friends Pasta Shapes.

We note that you were unhappy with our reimbursement. However it is our policy to ensure that all our consumers are refunded for any product which they feel does not meet their expectations. Our vouchers were intended to reflect this and we are sorry you chose not to accept them.

Yours sincerely,

CONSUMER CONTACT MANAGER