Ref: 2999

9th May 1997

Mr Ravenscroft
23 Hillside View
New Mills
High Peak
SK22 3DF

Dear Mr Ravenscroft

I was most concerned to learn of a complaint concerning a product purchased at one of our stores, and would like to offer my apologies on behalf on the Company.

To enable us to proceed with the investigation into this complaint, please return the product label and/or the foreign body using the packaging supplied, to this office at your earliest convenience. We take all complaints very seriously and a full investigation will commence as soon as we can forward the product/foreign body to the supplier. This may take several weeks as we will not only try to identify how the fault has arisen but also to help prevent a recurrence in the future.

We will be in touch with you again as soon as this process in complete, but should you like to contact us before then, please quote the above reference number. In the meantime, thank you for bringing this matter to our attention.

Yours sincerely

G H Williams (Mrs)
Customer Services Manager