Dear Mr Ravenscroft

Thank you for your recent letter.

May we first apologise for our administration error and for the information that was accidently sent to you.

We can confirm that the correct pronunciation of our company is 'Ness-lay'.

Also the goods which you have enquired about, namely Affreymin, are not manufactured by our company.

We are sorry you were disappointed with our reply and you felt you had to contact us further. We hope you continue to enjoy our products, meanwhile thank you once again for taking the trouble to write to us.

Yours sincerely

V Severs (Miss)
Administration Officer,Consumer Services