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Dear Mr Ravenscroft
Thank you for your recent letter concerning a purchase
of our sliced lamb in gravy.
We have always been proud of the fact that Tendercut
Meats have set the highest quality standards. With this in mind, please accept
our thanks for taking the trouble to contact us with your views and comments.
They help us to continue to look at ways of ensuring that each and every one of
our products reaches our customers in the best possible condition.
Our product is in fact produced with New Zealand Lamb
with only the leg bone and the majority of fat removed. We are delighted to
inform you that within the next two months you will be able to purchase the
Tendercut range of Ready Carved Joints with a new recipe; having removed E621
and E262 making the range 100% natural.
As you said, your main complaint was with the picture
on the box. We are bound by law to only show a photograph that gives a true
representation of the contents; in this case slices of meat in gravy, we also
work very closely with trading standards when we produce all our packaging and
products. However, we sincerely regret that you felt mislead and would ask you
to accept the enclosed goodwill gesture
We hope this unfortunate incident has not deterred you
from purchasing further products from the Tendercut range.
Yours sincerely
Tendercut Meats Ltd  |
